Terms & Conditions

Check-In Details
Every person staying needs to be able to show valid photo ID and credit card details (passport, NZ 18+ card, or NZ driver’s license) on registering into the hostel.
Please make sure you ALL have this to avoid disappointment.
Late check-ins are available on request.
Check in is 2pm, however you may arrive earlier as we can store your luggage until your room may not be ready. Our front door is closed at 9pm each night.
Check out is 10am. You are more than welcome to stay and use the facilities until 2pm, we do charge a day rate of $10pp if you wish to stay in the hostel (not in the room) after 10am until 12pm. After that you will need to pay for another night.

Please note, we do charge a FULL NON-REFUNDABLE deposit for group bookings of 6+ guests, bookings over public holiday weekends, Bay Dreams Festival and One Love Festival and special events

A 2% surcharge for credit card payments will be apply.
Standard Cancellation Policy
Please note that all bookings require credit card details to secure the accommodation. We have a 48-hour Cancellation Policy, so if your plans change, you MUST call and cancel/amend your booking at least 48 hours prior to your day of arrival, or you will be charged..

Covid-19 Cancellation Policy

If your group booking (6 or more people) is cancelled due to a government announcement regarding Covid-19 and you need to cancel - you must cancel within 48 hours and the non-refundable deposit turns into a credit that can be used within a year.

Long Weekends:
For all Public Holiday long weekends, we have a minimum 2-night stay requirement. This applies to: Anniversary Weekend, Waitangi Day, Easter, Queens Birthday and Labour Day.
Christmas / New Years
Our high-season period runs from the Boxing Day until the second Sunday in January. This year’s dates are: 26th December to 7th January.
Our rates will increase during this time and we required a full non-refundable payment for groups of 6+ to secure any beds during this time.
As per previous years, we set a few conditions in place to ensure a pleasant stay for all our guests.
Minimum Age:
For New Year's only: All guests are required to be over 18 years of age with valid photo ID (passport or drivers licence) to be produced upon arrival to avoid disappointment.
Minimum Stay:
For Christmas & New Year's: We have a minimum night stay policy throughout this period, with no-one in our out on 1st January. We are open Christmas Day, and allow check ins on this day.
No pets allowed 

Children over 12 are more than welcome. 

People Say...

This is a great location! Any activity I can think of is at my door step, walking distance or available by bus. All the information I need is at reception or the information center next door. There is a beautiful view of the harbor from the balcony of the hostel. It is a very clean and safe place.
- Google Review -
Hostel is very clean. Lovely balcony with a sea view. Bed is comfortable. Our long term room had a locker and own sink and is quiet enough to sleep good. Staff are super friendly and helpful. Hostel Life is not gonna be better than this.
- Google Review -
Great location, really central to everything in town. Clean rooms and shared facilities. Friendly staff.
- Google Review -
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